PRODUCT REGISTRATION
MagnaFlow offers a 45 day returns policy for all products, effective from the date of shipping. All parts must be returned in the original packaging, with all supplied parts, cannot be damaged (scratched, dented, etc.) or installed and must be in the original new condition as received. Returns of products that are returned within the 46-90 day timeframe, will be handled on a case-by-case basis, and are subject to a restocking fee up to 20%. Please contact us here for any inquiries.
For all returns due to a product defect, please see our warranty policy here. If the return is accepted under our warranty policy, the customer will receive a full refund and the return cost to ship the product will be covered by MagnaFlow. If the return is not accepted under our warranty policy, the normal return policy stated above will apply. To submit a warranty claim, please follow our normal return process listed below, and choose “Warranty Defect” as the reason. Customers will need to ship the product using the prepaid shipping label provided by MagnaFlow. Once the product is inspected and found to be defective, the customer will receive a full refund, without any return cost deduction.
For all warranty returns and non-warranty returns, please allow 5 business days for MagnaFlow to inspect the item. If there are any issues regarding a return, Customer Service will contact the customer. If a refund is to be issued, it will be processed by the 5th business day and the customer will be notified via email. Any refund amounts will be credited to the customer’s original payment method. Customers who used their credit card to purchase should contact their card issuer to determine the average timeframe for when the refund will be posted.